Technical Support
The choice of a set of equipment depends not only on the price, appearance, but also on the comprehensive strength of the company, whether it can provide customers with a full range of services, from product selection, shopping mall drawing design, piping design, construction drawing design, installation service, and after-sales service To choose from other aspects, a good supplier can escort the equipment for life-long use, so that the equipment can operate normally. And the service life is long and the failure rate is low.
Our company is a professional supplier of refrigeration equipment for commercial and supermarket. It has 18 years of experience and can provide the best solutions from sales to construction to after-sales service, and solve various problems as quickly as possible.
1-1. Recommend suitable products to customers to choose according to their drawings.
1-2. Recommend products according to the products you need to display.
1-3. Recommend products according to area and surrounding environment.
2-1. Issue 3D renderings and preview special sales effects.
2-2. Provide installation drawings: piping drawings and electrical drawings.
2-3. Calculate the details of the installation materials according to the drawings.
2-4. Provide customers with various complete materials and videos.
3-1. A professional equipment installation team will go to the site for installation.
3-2. Online 24-hour technical support is provided when the goods arrive on-site.
After-sales Service
Any equipment will have problems. The key is to solve the problems in time. Our company has a professional team responsible for answering after-sales service problems. At the same time, there are professional instructions and manuals for the maintenance of equipment to assist customers in the maintenance of equipment.
1-1. Professional maintenance manual, easy to understand.
1-2. There are the most basic spare parts for wearing parts, which will be sent to customers together with the goods.
1-3. provides 24-hour online question answering.
1-4. The regular maintenance of the equipment is tracked to remind customers of regular maintenance work.
1-5. Regularly track customers and equipment usage.
Maintenance Tracking Table
Logistics: In terms of logistics and transportation, our company has made very safe protection for the products to ensure that the products reach the customer's port safely.
1. Logistics transportation methods: sea, land, and air.
2. Provide a 3D plan of product loading to make better use of space and save shipping costs.
3. Packaging method: According to the characteristics of the goods or the mode of transportation, different packaging is customized, with a series of packaging methods such as wooden frame, plywood, plastic film, wrap angle, etc., to protect the product from collision and pressure.
4. Mark: It is convenient for customers to check the product and quantity, so as to quickly install.
